All placed orders are sent collect, Direct from our store in Nanaimo B.C. by the most economical way possible. All common carriers will be used upon customers request. Be advised some carriers will charge extra if unable to transport over 8′ lengths. We will make every attempt possible to ensure efficient processing of orders, with most being sent out on the same day, however you should allow for 24 hours for processing. On the rare occasion that a back order should occur we will promptly advise you of the back order and again upon arrival of the back ordered item.


All merchandise in our warehouse has been inspected when we receive it and again prior to delivery. No merchandise will be shipped unless in new condition. When you receive your parcel, inspect and count packages before signing. Once signed for, any claims contrary to the original shipped order will not be accepted.

Damage claims on collect shipments are customers responsibility.

Returned Merchandise

Any Customer who would like to return an item must obtain an Authorization # and will require an original receipt or packing slip. If the customer wishes to return an item for any reason unrelated to J.R.E. Hardware inc. you will be faced with the encumbrance of return freight charges. If J.R.E. Hardware is in error we will assume the encumbrance. Any item being returned must be in as new condition including box, fasteners, instructions and product.

Special orders are non-refundable.

Note: Restocking fee may apply.

Special Orders

Special orders must be accompanied by a purchase order via fax or e-mail. Verbal orders will not be processed until confirmation by PO is made.

Warranty Claims

Any warranty claim should be made direct to the Nanaimo store and must accompany the product at issue No credit can be issued until an inspection is complete and the product is faulty.